What is the NSW Civil and Administrative Tribunal (NCAT)?

 In Property management

Tribunal is often a feared word for landlords, when it’s mentioned it highlights something has gone wrong with your precious asset. The NSW Civil and Administrative Tribunal (NCAT) is the main forum for resolving residential tenancy disputes between landlords and tenants in New South Wales. Your Property Manager is always the best person to assist you with the NCAT process.

NCAT deals with a broad and diverse range of matters, from tenancy issues and building works, to decisions on guardianship and administrative review of government decisions. Tenancy related issues fall under the Consumer and Commercial Division.

Under the Residential Tenancies Act 2010, NCAT can make legally binding and enforceable decisions on a wide range of tenancy disputes such as rental bond, rent increases, unpaid rent, termination of tenancy agreements, compensation, repairs and other breaches of the residential tenancy agreement.

After lodging your application you can expect your first hearing within 3 weeks for matters concerning orders for termination, or within 4 weeks for all other matters.

As a landlord you are always more than welcome to attend the NCAT hearing, either alongside your Property Manager or to represent yourself.

The first hearing after application will be held at the local NCAT office to the property, here both the tenant and the landlord or their representative will be sent to conciliation. Both parties are asked to discuss the issue and see if there is a reasonable solution that keeps both parties satisfied. If an agreement can be made the member officiates the agreement into enforceable orders. If unfortunately, no agreement can be made the matter is then postponed until an official hearing date can be set for both parties to present their case to the member and they settle the matter.

Tribunal attendance is usually a rare occasion, and we hope you never have to attend NCAT for your investment, however, should the need ever arise please do not hesitate to contact us to help.

If you have any further questions please contact the office on 02 4936 4333 or rentals@jacksonbellproperty.com.au.

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